Our services
Retail Security
Shoplifting prevention, anti-social behaviour management, and customer-facing security for retail stores — high street, shopping centres, and retail parks.
What retail security covers
Retail security is the protection of shops, stores, and shopping environments from theft, anti-social behaviour, and the operational risks of dealing with the public. Retail crime in the UK has risen sharply in recent years — and a visible, professional security presence is one of the most effective deterrents available, alongside well-designed CCTV, EAS systems, and good staff training.
We Secure Services provides retail security across the UK — for independent stores, high-street chains, shopping centres, and retail parks. Our officers are SIA-licensed and trained specifically for retail environments: customer-facing, conflict-management trained, and confident handling shoplifters, abusive customers, and the day-to-day flow of a busy retail floor.
We work with retail loss prevention managers, store managers, and centre management teams to deliver a security service that integrates with your existing loss prevention process. That includes liaison with your CCTV control room, ASCONE-compliant shoplifter handling, and detailed incident reporting that supports prosecution where appropriate.
What's included
Static store-floor officers
Visible, customer-facing cover on the shop floor and at entry points.
Mobile and roving shopping centre cover
Roving officers across multi-tenant centres and retail parks.
Shoplifting prevention and detention
ASCONE-compliant detention and police liaison procedures.
Anti-social behaviour management
Trained handling of groups, intoxicated individuals, and aggression.
CCTV liaison and control room support
Live coordination with on-site or remote CCTV operators.
Customer service and front-of-store cover
Visible welcome and customer assistance alongside security.
Out-of-hours stock-take and lock-up
Cover for end-of-day cash-up, stock-take, and lock-down.
Who it's for
High-street retailers and chains
Independent shops and multi-store retail chains.
Shopping centres and retail parks
Multi-tenant centres needing public-area cover.
Department stores and large-format retail
Large-footprint stores with multiple departments and entry points.
Convenience and grocery stores
Higher-frequency, higher-risk convenience retail locations.
Pop-up and seasonal retail
Short-term and seasonal retail with concentrated risk windows.
Why choose us
Retail-specific training
Officers trained for customer-facing retail environments.
ASCONE-compliant detention
Lawful and safe shoplifter detention procedures.
CCTV control room experience
Officers comfortable working alongside CCTV operators.
Multi-site retail networks
Coverage from single stores up to chain-wide deployments.
Integration with your loss prevention process
Aligned with your in-house policies and reporting.
Frequently asked questions
Yes — within the boundaries of UK law and ASCONE-compliant procedures. Our officers are trained in the safe and lawful detention of suspected shoplifters, liaison with police on arrival, and the documentation needed to support prosecution. We do not encourage detention where there's any risk of physical harm to officers or other customers.